Shipping and returns
Domestic Shipping (Singapore)
All domestic shipping will be carried out by JnT. (https://www.jtexpress.sg/trackmyparcel)
All international shipments are fulfilled by DHL. (https://www.dhl.com/sg-en/home.html)
Free shipping on all local orders above $40. A delivery fee of $3.90 will be charged for local orders below $40.
Delivery time frame: 3-5 working days for local orders.
Delivery Process and Lead Time
Orders placed on Friday after 12pm and over the weekend will be processed on Monday.
Delivery is not available for P.O. Boxes.
Order Tracking and Delivery Status
Once your orders have been sent, you will receive an URL link to a live delivery tracker via your email or mobile.
Customs and Import Duties
For international orders, customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient and will vary from country to country. Contact your local customs office for details.
Returns must be made within 14 days of purchase.
Items purchased must be in its original purchase condition- packaging must be unopened, unused, unmarked and not defaced in any manner.
Shipping costs associated with the return of the product will not be covered.
Items that are purchased during sales or using a promotional code are not eligible for returns or exchanges.
Please email us for further assistance.