Shipping and returns

Domestic Shipping (Singapore)

All domestic shipping will be carried out by JnT. (https://www.jtexpress.sg/trackmyparcel)

International Shipping

All international shipments are fulfilled by DHL. (https://www.dhl.com/sg-en/home.html)

 

Shipping Charges

Free shipping on all local orders above $40. A delivery fee of $3.90 will be charged for local orders below $40. 

For international orders, shipping cost will be calculated and displayed in the check-out page.

Delivery time frame: 3-5 working days for local orders. 

 

Delivery Process and Lead Time

Orders placed on Friday after 12pm and over the weekend will be processed on Monday.

Delivery is not available for P.O. Boxes.

 

Order Tracking and Delivery Status

Once your orders have been sent, you will receive an URL link to a live delivery tracker via your email or mobile. 

 

Customs and Import Duties

For international orders, customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient and will vary from country to country. Contact your local customs office for details.

 

Return policy

Returns must be made within 14 days of purchase. 

Items purchased must be in its original purchase condition- packaging must be unopened, unused, unmarked and not defaced in any manner. 

Shipping costs associated with the return of the product will not be covered. 

Items that are purchased during sales or using a promotional code are not eligible for returns or exchanges. 

Please email us for further assistance.